If you are running a business, whether a Magento e-commerce site or a traditional brick and mortar store – chances are at some point you are going to receive a complaint. Even if you have the most streamlined processes, award winning customer service, and highest caliber products – inevitably someone will be unhappy at some point. Learn how to prevent customer complaints before they happen.
Learn how to make more money by managing your products perceived value and strategies to increase your perceived value on your Magento e-commerce store.
One of the best ways to increase repeat business to your Magento store is to optimize your post-purchase experience. Simply put – fail to meet customer’s post-purchase expectations and lose your shot at customer retention. Learn how to create a post-purchase experience that will keep customers engaged and coming back for more.
Handling returns properly can ensure customers continue shopping with your business in the future. When you are building a brand it is key to make sure you leave a good impression with your customers – so how do you craft the perfect return policy?