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Client Feedback: Jesse is a Rock Star!

Jan 27, 2011 | Blog

We love when we get great feedback from our clients! Here’s a note last night that we’re putting here (with permission): From: Jean Imbler-Jansen Sent: Wednesday, January 26, 2011 4:09 PM To: Jesse Schultz – Customer Paradigm Cc: Jeff Finkelstein...

Annoying, non-customer-centric customer experience

Dec 28, 2010 | Blog

So I’m set up on auto pay with milk delivery service for our home. My credit card expired, but they never let me know (except for a weekly receipt that I assumed was paid, so I paid no attention). Instead of calling, emailing or mailing, we got a note that our...

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