Terms of Use

Welcome to Customer Paradigm. These Terms of Use (“Terms”) govern your access to and use of our website, services, software tools, digital content, and any related offerings provided by Customer Paradigm (“we,” “us,” “our”).

By accessing or using our website or services, you agree to these Terms.

1. Use of the Website

You may use our website only for lawful purposes. You agree not to:

• Damage or impair the website
• Attempt unauthorized access to our systems
• Use the website for harmful, fraudulent, or misleading activities
• Copy or extract content without permission

We may suspend or terminate access for violations.

2. Intellectual Property

All content on our site—text, images, graphics, logos, software, and design—is owned by Customer Paradigm or its licensors. You may not reproduce, distribute, or create derivative works without written permission.

3. Client Services & Proposals

When engaging us for marketing or consulting services, additional terms may apply under your service agreement, SOW, or subscription plan. In the event of a conflict, your signed agreement prevails.

4. AI Tools, Software, and Automations

We may provide AI-powered tools or automations. You acknowledge that:

• AI outputs may contain errors
• You are responsible for verifying any results
• Third-party systems or APIs may impact performance

We may modify or discontinue features at any time.

5. User Accounts

If you create an account, you must keep your login credentials confidential and notify us of any unauthorized use. We may suspend accounts for misuse.

6. Payments & Billing

Fees for paid services are outlined in your proposal or subscription plan. Payments are due per the agreed schedule. Late payments may result in service suspension. Fees are non-refundable unless stated otherwise.

7. Third-Party Links & Tools

We may include links or integrations from third parties. We are not responsible for third-party content, outages, privacy practices, or failures. Use of third-party sites is at your discretion.

8. Disclaimer of Warranties

Our website and services are provided “as is” and “as available.” We do not guarantee:

• Specific performance outcomes
• Rankings or results
• Lead volume
• System uptime
• Error-free AI outputs

You use our services at your own risk.

9. Limitation of Liability

Customer Paradigm is not liable for indirect, incidental, or consequential damages, including lost profits, lost data, or business interruption. Our aggregate liability is limited to the amount paid to us in the 3 months prior to the claim.

10. Indemnification

You agree to indemnify Customer Paradigm for any claims related to:

• Misuse of our website or services
• Violation of these Terms
• Violations of applicable law

11. Modifications to Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Colorado. Disputes will be resolved first through informal negotiation, and if unresolved, binding arbitration in Colorado.

13. Contact Information

Customer Paradigm

Contact: www.customerparadigm.com/contact-us/

Phone: 303.473.4400

Website: www.customerparadigm.com