Our Team

It’s no secret—at Customer Paradigm, we do things differently.

Unlike other web design firms, we have a staff of in-house expert programmers ready and qualified to take on your project. Their combined experience and proficiency in website development means that no matter what you need—whether it’s a custom-built website or on-call Magento eCommerce support—they can deliver the high-quality, timely product you’re looking for. With Customer Paradigm, you can rest easy knowing your project isn’t overseas: it’s in the hands of experienced professionals right here at our Boulder, Colorado office.

We believe that in order to make your project—whether big or small—a success, we need to understand your unique business goals. That’s why a member of our Project Management Team will take the time to understand your needs and business mission, and manage your project from kickoff to completion. As long as you’re working with us, your Project Manager will be just a phone call or email away with the response to all of your thoughts, questions, or concerns with your project.

Our SEO/SEM Department and Graphic Design Team merge their knowledge of technology and aesthetics with the latest research in consumer psychology to bring you the best business strategies and principles. This means we have the skill and experience to create the perfect website for your needs and goals, while still making it original, effective and functional. So your business can acquire new customers and keep them.

At Customer Paradigm, we don’t think it’s too much to ask that you get top-tier development, design, and support at a price that makes sense. That’s why when you’re working with Customer Paradigm you can expect all your needs to be met, from expert consultation on marketing strategy to getting a real person on the other end of the phone every time. Meet the team that makes it all happen below.

Jeff Finkelstein, Founder

Jeff Finkelstein is the founder of Boulder, Colorado based Customer Paradigm, an interactive marketing firm that has helped clients including Xcel Energy, 3M, Level 3, and BP achieve their goals through Search Engine Optimization, eCommerce, Web Design and various other marketing strategies. An expert on Internet Privacy and Web Marketing, Jeff evangelizes the customer experience and helps businesses design sequenced interactions that lead to loyal, delighted customers.

Finkelstein is an adjunct professor for Colorado State University, and has lead workshops around the country teaching companies how to better optimize their websites, get found, and convert visitors into paying customers. Finkelstein has written syndicated columns on web marketing, and reaches tens of thousands of people each month through Customer Paradigm’s eLearning Series newsletter.

Finkelstein has been featured in The New York Times as a Web Guru, and his company has received numerous awards, including the prestigious 2008 Rocky Mountain Direct Marketing Association Supplier of the Year Award.

Finkelstein is a professional photographer and has had images published in hundreds of publications in dozens of countries. He has images on permanent display in museums in three countries, has received paid contracts from the National Geographic Organization for his images, and will have thirty images featured in an upcoming book by Kar-Ben Publishing. A member of the National Press Photographers Association, Finkelstein is not often seen without his camera.

Finkelstein also helps his wife, Rabbi Jamie Korngold, run the Adventure Rabbi program. Through search engine optimization, reporters from Good Morning America, The Wall Street Journal, CNN, USA Today, CBS News and Ski Magazine found out about the organization and ran articles and TV segments. This intense media interest sparked a book offer from Doubleday Religion, who published Rabbi Korngold’s best-selling book, God in the Wilderness, in April 2008. Her latest book, The God Upgrade (April 2011), has also become a bestselling book.

Finkelstein studied Political Science and Psychology at the University of Michigan, holds an MBA in Entrepreneurship & Technology Management from the University of Colorado at Boulder, and has served as an intern at The White House, where he drafted executive correspondence, including the 1993 National Medal of Science & Technology message.

Jesse Schultz, Vice President & Senior Designer

With 12 years of agency experience in Web and Print Design, CSS, Production, Project Management, Email Marketing, and SEO, this Colorado native is in his element as Customer Paradigm’s second-in-command. He has over a decade of professional experience and an Associates degree in Multimedia Technology. This experience gives Jesse an edge in designing and developing web applications—and when he’s not doing all of the above, you’ll find him on a bike, golf course, ski slope or running with his dogs.

Specialties:

• Design
• CSS
• Project Management
• UI Design

John Rush, Director of Business Development

John’s expertise in HTML, CSS, Adobe CS5, PHP, Email Marketing, Magento and WordPress frameworks means he can help clients find the right fit with the Customer Paradigm team. This Missouri native and soccer enthusiast got started in web development while dabbling in SEO work and starting a few small businesses in college, and hasn’t looked back since.

Specialties:

• Sales
• SEO/SEM
• Email Marketing
• Project Management

Lori Stein, Director of Operations

Lori’s cool head, clear thinking, and detail-oriented style make her an indispensable part of Customer Paradigm. Her experience in project management, creative and organizational talents, and commitment to exceeding expectations are why clients love working with her almost as much as we do. When she’s not stepping in for her coworkers as an impromptu therapist, Lori climbs her favorite Colorado spots with her husband.

Specialties:

• Project management and coordination
• Team building and management
• Internal and online marketing
• Human resource management
• Mediation/Conflict management

Allison O’Brien, Sales Associate

Alan Barber, Director of Development

Alan grew up in a household where computer science was discussed at the dinner table—and has been coding since he was 15. Bringing 7 years of development experience to Customer Paradigm, Alan excels in application design and systems troubleshooting. He studied computer science at Georgia Tech before coming to Boulder in 2010. When he’s not in the office you can probably find him at a yoga studio or coffee shop.

Specialties

• Magento Development
• Systems Architecture
• OO Design
• Application Troubleshooting