Mar 13, 2013

Major Google Update to Search Rankings

Customer Paradigm
 

This Friday or Monday, Google will be significantly updating their search algorithm to decrease web spam and increase the quality of search results for end users. Will you be affected? Read More Below >>

Major Google Update to Search Rankings

According to Google`s Distinguished Engineer, Matt Cutts, this will be a major update to Panda. During remarks at the SMX West conference, Cutts said, “The update will be significant and one of the most talked about Google algorithm updates this year.”

Panda.
Panda was first released in February 2011, and was designed to punish websites that have unnatural inbound link profiles and spammy web content. For some sites, the Panda update created a 98% drop in inbound traffic to their site.

The Surge.
But before they dropped off the cliff in search rankings, there was a surge in traffic to their site. What was going on? Google was testing the site by sending traffic there, and watching for people bouncing off the pages. When people bounce, it means your site isn`t relevant.

Bounce.
A bounce is when someone clicks from a Google search results page to a site like yours, and then uses the “Back” button within a few seconds, because they didn`t find what they were looking for. Bounces are bad — it means that the search result that Google displayed wasn`t relevant. Some bounces are normal. Too many though, and Google will move you down in the rankings.

Maybe Nothing To Worry About?
If you have well-written content on your site, high-quality websites that link to your website, and HTML code on your site that doesn`t confuse search engines, you`ll likely be okay. It`s even possible that you`ll benefit from this update.

Shady SEO? Worry.
But if you have a site that has a bad inbound link profile or you`re using shady SEO tactics, you may want to pay attention to your site, and do this quickly.

Examine Your Bounces.
The place I would recommend starting: look at your Google Analytics, and find the pages with the highest bounce rates. Change these pages to add well-written content, more engaging calls to action, and additional internal links to get a site visitor to explore more of your site. Create pages with “need to know” information instead of pages with “nice to know” information. Need to know content includes things that will make someone`s life better, faster, cheaper, easier, help them save money or time, and avoid pain and embarrassment.

The Summary:
Until the new update is released, there`s no way to know what will happen. But we`ll be watching…

I will be heading out of the country on Saturday for the next two weeks. If you have any questions or concerns, feel free to call our office (303.473.4400) and ask for John.

Thanks,

Jeff 
FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400

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Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
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Mar 6, 2013

SEO Myths Debunked #7: Top #1 Position on Google

Customer Paradigm

This week`s SEO Myth Debunked article discusses one of the most common myths: We`ll get you to the #1 position on Google. Read More Below >>

SEO Myths Debunked #7:
Top #1 Position on Google

The Myth:
“We guarantee that you will get the top #1 ranking on Google.”

The Dodge:
“The ranking will be for a keyword term that we choose.”

The Facts:
It`s not difficult to rank for an obscure term that nobody searches for and nobody cares about.

It`s much more difficult to rank in competitive industries, where inbound search-related traffic to sites is the engine driving eCommerce websites.

Keyword terms are categorized in two ways:
– Search Volume (how many people are searching for the term each month)
– Competition (how many sites are competing for these keywords)

For example, Customer Paradigm ranks fairly well for the competitive keyword term, “Magento Programmer.”

Search Volume>>

Global: 12,100 monthly searches around the world

US: 2,900 monthly searches in the US

Competition: High. This means a lot of people are trying to rank for this word. Our site is relevant, so we rank high.

For us, this is a great result. Out of 2,900 people who search in the US, our #2 ranking generates approximately 348 clickthroughs to our site each month (approximately 12% of the people searching for the term). Based on a 3% conversion rate on our site, that means 10 new contacts each month for that keyword phrase.

This keyword takes quite a bit of work to rank for. And in Google`s eyes, we have a lot of relevant content and inbound links on your site.

Instead, contrast it to the keyword term, “Magento Upgrade 1.5″

This keyword term has a low competition rate, and only 1,000 global searches per month. Only 210 people in the US search for the term each month.

With low competition, and low search volume, it`s easy to create a page or two that ranks well for this keyword phrase.

Another search term, “Magento RDFa” has only 12 Global searches per month. The search volume is so low that it doesn`t even have a competition score. (But yes, we rank for this term as well.)

The Summary:
If someone tells you they can guarantee your site will come up #1 in Google, ask them for the specific keywords they will guarantee.

Let me know if you`d like us to analyze your keyword list.

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400

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Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
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Mar 1, 2013

SEO Guide: 301 Redirects Explained

Colorado SEO | Internet Marketing - Customer Paradigm

What Are 301 Redirects and Why Do They Matter

301 Redirects are the most important action that can be taken when moving content from one URL to another while maintaining PageRank as well as search rankings. If done properly, the value will be transferred over slowly, meaning the value from the old URL will not be apparent immediately after the redirect has occurred. Through the slow transfer of old value to a new URL, bots are able to determine if the new page correlates in context with that of the old URL. If the context between the two URLs is not the same, the value should not be switched over since they are not, in fact, the same.

Proper use of 301 redirects increases user experience by not showing a 404 error when attempting to land on a page that is not available. A 404 error page for a user essentially means they’ve found a dead end and need to choose a new path. It is also important for your overall site health to fix any 404 errors. This can be done by either setting the Robots.txt file to no-follow for that URL, or implementing 301 redirects to the correct functioning URL the user would have intended to land on.

301’s, beyond increasing the user experience and overall site health, tells search engines that any link juice being given to the old URL should now be given to the new URL. In essence, it makes it so you don’t have to do the work of building up PageRank for a URL from the start, since some previous value of the old URL will be transferred over to the new one.

There is no limit to the number of 301’s that can be done for a website, however, Google does limit the number of “steps” it will take down a 301 path. For instance, let’s say you want site A to redirect to site G. It’s best if you simply redirect A to G, and Google bots will even follow you if you redirect site A to B to G. However, Google bots will not follow site A to B to C to D to E to F before finally reaching G. Google bots understand this is excessive and will simply end the silly goose chase. These excessive redirects gives warning that something fishy or Black Hat is occurring since rarely is there a need to redirect a site 2 or 3 times before reaching the actual intended URL.

How To Do 301 Redirects in WordPress

Considering that there are different ways to do 301 redirects for different development programs, we are just going to focus on one, that being WordPress. Essentially, the two methods that are used for WordPress to do redirects are the Redirection WordPress Plugin, or manually redirecting from the .htaccess files.

WordPress Plugin Redirection: This plugin found on the wordpress.org site is one that manages 301 redirections and tracks any 404 errors that may be present on your site. This plugin is especially useful when attempting to migrate pages from an older site or when changing the directory location of your WordPress installation files. The WordPress Plugin redirection can be found Here.

If you view the features included in the plugin, you will soon realize its awesome versatility and how it makes 301 redirects quick and easy. It also gathers information that would otherwise need to be done manually, such as giving statistics on how many times a redirection of a specific URL has taken place, the dates and times when those redirects occurred, who issued the redirect, and where that URL is being found which generates the traffic to your site. Overall, it’s a rather useful and crafty tool, one where if you have a WordPress website, it would behoove you to install the Redirection plugin. The only word of warning for the plugin is that if there is a WordPress update, and the plugin was not updated by the developer along with it, the plugin may very well fail you. In that case you would have to do the redirects through the .htaccess file manually, which is what we will get into next.

.htaccess File For Static Redirects: For those of you who would rather do it manually, perhaps for the sake of thoroughness, perhaps so as not to rely on plugins, but either way, it is definitely a bit more difficult to write them all in by hand as well as time consuming. With that said, let’s jump right into it by first discussing a few important aspects of using .htaccess to do redirects.

  • Before editing begins, make a backup of your .htaccess file. You don’t want to make any mistakes that couldn’t be undone.
  • On a single line, you are able to insert as many redirect statements that are necessary, but it’s easier to discern them individually if you write them on separate lines.
  • 500 internal server errors frequently occur when the code written for redirects is wrong or incorrectly stated. A 500 internal server error is essentially a generic message that is given when no other message to be given was specified. Essentially being the error message for an error message.
  • Ensure that after you have completed your redirect, that the URL was indeed redirected properly.

Once these above points have been recognized, it’s time to do the redirects themselves. To start you open up the .htaccess file. At the end of the file, or next to other redirects if they are present, you write in exactly how it is written below, so as an example:

redirect 301 /(error URL)/ /www.url.com/(redirected URL)/

Notice the space between /(error URL)/ and /www.url.com/(redirected URL)/, without that space, you would essentially be saying the URL you want redirected is /(error URL)//(redirected URL)/ and did not state the where it is to be redirected. Without including the space, you will certainly receive a 500 error.

You then continue through all of the errors that are coming up in this manner, going through them one by one, and checking to make sure each has been redirected properly. It’s simple enough, but can become a large hassle the more errors there are to deal with.

If you need help with 301 redirects, improving your site health, or any other SEO concern that may arise, and are looking for an SEO consulting firm to assist you, be sure to contact CustomerParadigm.com right now! We’ll be able to help you whether you’re an old and/or established website looking for improvements, or a fresh and brand new one looking to start things off on the right foot. We have the experience and knowledge necessary to deal with any and all SEO problems, helping you to rank better for specific keywords, receive more traffic, increase brand awareness, and allow for better opportunities to increase conversions.

Free SEO analysi

Feb 21, 2013

SEO Myths Debunked #6: We`ll Get Thousands of Links To Your Site

Customer Paradigm

This week`s SEO Myth Debunked article is about link farms, and how they can actually do more harm than good for a website. Read More Below >>

SEO Myths Debunked #6:
We`ll Get Thousands of Links To Your Site

The Myth:
“The most important thing to Google is inbound links. Through our network, we can get thousands of links pointed to your site.”

The Dodge:
“The more links you have, the better. And you don`t have nearly enough to rank well.”

The Facts:
Google and other search engines do, in fact, use inbound links to your site as a clue to determine how relevant your site is compared to others in your industry.

It`s like a high school popularity contest. If 500 people point to one particular person (let`s call her “Amy”) to say she is the most popular person, while only two people point to “Susan,” a social network analysis would indicate that Amy is more popular than Susan.

Links work the same way. If you have a website, the last thing you want to do is send people away to another site with a link. That`s why links are important. It means that the content that you want to link to matters enough to you that you`re willing to share your visitors with another site.

But not all links are created equally.

Strong links, from important domains matter a lot more than spammy links from non-ranked domains.

In the world of SEO, Domain Authority is what matters. Only a handful of sites have a Domain Authority of 100 (the best). Very few, like CNN.com, NYTimes.com are in the high 90s.

An inbound link from a site like CNN is worth literally hundreds of links from sites that have a lower domain authority.

But inbound links from really spammy sites (ones that don`t even have a Domain Authority) can actually hurt your site.

Sites that exist only to create links to other sites are generally known as link farms. SEO scammers will often add some additional spammy links to your website, so that they can keep the scheme going. Having suspect outbound links on your site can harm your site, too.

The Summary:
If you are promised thousands of inbound links, ask what types of domains they will be from (as well as their domain authority). Make sure they don`t force you to add links to your site as part of their “agreement.”

Let me know if you`d like us to analyze your inbound link profile (free of charge).

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400

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Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
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Feb 12, 2013

SEO Myths Debunked #5: Unsolicited SEO Offers Via Web Contact Forms

Customer Paradigm
 

I`ve had a lot of positive feedback from website owners who are happy to know the truth when it comes to SEO myths.

This week, I`ll tackle a constant trend: Unsolicited SEO offers via your website`s contact form.

SEO Myths Debunked #5:
Unsolicited SEO Offers Via Web Contact Forms
Example of email sent to Customer Paradigm this morning

The Myth:
“Your site doesn`t rank very well, but we`re contacting you because we can help.”

The Dodge:
“We just stumbled across your site, even though it doesn`t rank that well.”

The Facts:
The irony is that they found your site because you do actually rank in the search engines.

Perhaps not as well as you might like. There`s always room to improve.

In cycling for example, you can always go faster (that`s why doping has been such an issue in the sport today).

In search rankings, there is always another keyword you could rank higher for.

But the fact is, they probably found you via a search on Google.

Why fill out a contact form? Because at most companies, contact form submissions are usually read – often by the owners or managers of a Website.

Just like last week`s topic, SEO Myths Debunked #4: We took a look at your site, and there are some things in the HTML code that are not optimized for search engines… the unsolicited SEO offer via your contact form is trying to trade on fear, uncertainty and doubt.

Even our company`s website, Customer Paradigm, gets form submissions like these from time to time.

I know our domain authority, and how many inbound links we have to our site (10,684 at last count).

But just for fun, I`ve played along and responded back on the phone. Partly out of morbid curiosity, like when you see a car crash on the side of the road… you just have to look. And partly out of research to find out how they are trying to instill fear and doubt into many of our clients.

Here`s the transcript of a recent phone call:
Me: “It sounds like you can help get our site ranking better.”
Them: “What is the name of your website? We send a lot of emails to people.”

Me: “CustomerParadigm.com”
Them: “(Fumbles, not quite sure how to spell `Paradigm`) Oh. I can see your site now. I like the colors!”

Me: “Can you tell me what you can do to help my site rank better? I don`t know a lot about SEO.” (Wink, wink!)
Them: “Yes. SEO is hard to do.”

Me: “Hmmmmmmm. (I`m not saying much, because half of the site he`s supposedly looking at talks about how we are SEO experts.)
Them: “It looks like your site has some coding issues that are preventing Google from being able to rank your site.”

Me: “Can you tell me what`s wrong with our site?” (I happen to know there`s nothing wrong, unless you`re trying to access the site from a Windows 95 computer on dial-up acoustic-coupler modem.)
Them: “It looks like your title tags are not set up properly, and there`s some other technical things that aren`t working well.”

Me: “Okay… can you fix these things for us?” (I am never going to give them access to our website.)
Them: “Sure. That is easy. Plus, our SEO experts we will hand-submit your site to search engines, and get thousands of inbound links through our network. We also do other things, but I can`t tell you exactly what we do, because it`s a trade secret.”

Me: “Oh… I understand. You can`t share your secret ways, or other people would be able to do what you do.”
Them: “Yes, we`ve cracked the Google code – so we know how to make sites rank higher. We can`t share this for obvious reasons.”

Me: “Will I be able to work directly with an SEO expert to make sure I know what keywords they are emphasizing?”
Them: “You`ll be able to submit tickets through our customer portal. We also run monthly reports!”

Me: “How much will it cost?”
Them: “We have monthly packages that start at $450.”

Me: “Great… can you send me a proposal?”
Them: “No, just please visit our website and sign up for one of the packages and we`ll get started right away! I`ll send you a link.”

The Summary:
If someone contacts you through your website telling you that you don`t rank well – chances are that they found you through a Google, Bing or Yahoo search. Ironically, they are contacting you because you rank in the search engines.

I hope you enjoyed this SEO Myth Debunked… Stay tuned for more next week.

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400

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Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
 
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Feb 5, 2013

SEO Myths Debunked #4: We took a look at your site, and there are some things in the HTML code that are not optimized for search engines

Customer Paradigm

We had a great response to last week`s SEO Myth concerning hand-submission to Google.

This week`s SEO Myth Debunked looks at one of the most common tactics people use to spread fear, uncertainty and doubt with Website owners.

SEO Myths Debunked #4:
We took a look at your site, and there are some things in the HTML code that are not optimized for search engines.

The Myth:

We took a look at the code on your site, and there are some problems with it. It`s not optimized as well as it could be.

The Dodge:
Do you know how to write code in HTML? If not, it`s too technical to explain.

The Facts:
A well coded site may in fact rank higher than a site that has confusing code.

But most website owners don`t have the technical skills to look at the HTML source code and determine what might be wrong.

This SEO Myth is a tactic that is meant to prey on the uncertainty, fear and doubt a Website owner might feel.

It`s not much different than going into an oil change place, and they tell you that you need a new air filter. How many people these days really change their own air filter? Do you know how often it needs to be changed? Every 3,000 miles? Some experts say once a year or every 50,000 miles. Shake it out, but no need to replace it every time you change your oil. However, if you don`t know that much about cars, and the guy in the uniform tells you to replace it for $29.99, you don`t want your expensive car to be choked by bad stuff, so it`s easier just to say yes and have them replace it.

The reality is that some sites do, in fact, have code that is tough for search engines to understand.

Here are things that are legitimately difficult for Google and other search engines to crawl through and understand:

• Lots of Graphics. Graphic designers (by design) like to design graphics. Search engines aren`t very good at reading text inside graphics. Sometimes important words (such as the name of your organization) might be locked in graphics that are just named something generic like “logo.gif.”

• Flash. Some sites still use flash, which is opaque to search engines and doesn`t work on the iPad and iPhone.

• Non-Standard Navigation. Some sites have navigation systems that are confusing to a search engine, use graphics, flash or can`t be indexed easily.

• Not using standard layout system. Some sites don`t use a Heading 1 (H1), Heading 2 (H2) and paragraph layout system that search engines understand easily.

• Frames. Not many sites use these anymore, but a few are still out there.

• Store finder Search Box. If the only way someone can find a store location is to enter in their zip code into a box, then a search engine isn`t going to be able to find all of those pages. Instead, have a list of stores by state, with text links that allow a person to click (and a search engine to follow).

• No sitemap. Most search engines will only crawl a couple of layers deep onto a site. A sitemap is a way to have a link to every page of the site from one page, so you can make sure that content doesn`t live 7-10 layers deep.

• No Content. If there`s not much content on your site, and it merely has a few fluffy marketing statements about what you do – “We provide the best solutions in the industry” – there`s really not much for a search engine to know about your company.

• No-index / no-follow. Some sites have this tag turned on by mistake. It basically tells search engines to go away and not index your site. This is so important that we do a daily check on all of our customer`s sites to ensure that this isn`t turned on.

• No title tags. That`s a big one. You can read about what they are and why they matter here:
www.customerparadigm.com/seo-tip-3-title-tags-why-they-matter

• Not optimized for human interaction. The other issue is that what is highly optimized for a search engine (lots of text, few graphics and whiz-bang functionality) may not be well optimized for the end user`s experience. Google uses a feedback mechanism for this as well: they measure how many people come to a website and then “bounce” back to the search results page. If people go to your site, but don`t stay, Google will often adjust the rankings down (automatically, though… there`s no person sitting there dragging your site higher and lower in a windowless room somewhere).

So, if someone tells you that your website has problems that prevent search engines from ranking your site, make them give you a list.

If they can`t give you 2-3 things that are concrete, they`re most likely not being straightforward with you.

The Summary:
Well coded sites do tend to rank better, because the sites are built in a way that Google and other search engines understand. However, telling a Website owner that their site has structural problems – but can`t give them any real information why – is a suspect tactic.

I hope you found this SEO Myth debunked article helpful. Let us know if we can help with anything!

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400

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Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Jan 31, 2013

SEO Myths Debunked #3: We’ll Hand-Submit Your Site to Search Engines

Customer Paradigm
 

I hope you enjoyed last week`s SEO Myth debunked. I`ve posted them here on our redesigned Customer Paradigm website: www.customerparadigm.com/articles-media/

This week`s SEO Myth we hear quite a bit: we`ll hand-submit your site. Read more below >>

SEO Myths Debunked #3:
We`ll Hand-Submit Your Site to Search Engines.

The Myth:

We will hand-submit your site to the search engines so you`ll be indexed right away.

The Dodge:
Trust us. If you don`t hand-submit your site, you`ll never be indexed. And if you don`t have us keep submitting to the search engines each month, you`ll drop in rankings.

The Facts:
Google and other search engines mostly ignore sites that are submitted through the forms on their site.

Google will often completely ignore new sites, placing them in a “sandbox.” This helps prevent fly-by-night companies from being indexed, and gives preference to companies that have stood the test of time (at least half a year).

Relevant inbound links are what matter, and will get your site indexed and out of the Google Sandbox.

Google spiders through other sites, and looks for links pointing to your site. If enough relevant sites link to your site, chances are good that Google will pay attention.

If your site is remarkable enough for someone to write a blog post, twitter post or Facebook comment, your site will be indexed. That person is staking their personal reputation to link their friends and site visitors to your site.

Here`s what Google says about how sites are added to their search index:
“Inclusion in Google`s search results is free and easy; you don`t even need to submit your site to Google. Google is a fully automated search engine that uses software known as “spiders” to crawl the web on a regular basis and find sites to add to our index. In fact, the vast majority of sites listed in our results aren`t manually submitted for inclusion, but found and added automatically when our spiders crawl the web.”

More info, read here:
support.google.com/webmasters/bin/answer.py?hl=en&answer=1352276

The Summary:
Google and other search engines will automatically find your site without the need for any site submissions. To get indexed, your time will be better spent focusing on obtaining links from other sites.

I hope you found this SEO Myth debunked article helpful. Let us know if we can help with your search engine optimization needs.

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400

Connect Via Facebook >>
Connect Via Google+ >>
Connect Via Linked In >>
Connect Via Twitter >>

We love referrals! Our Referral Promise >>


Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
 
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Jan 29, 2013

January 2012-January 2013 SEO Review

It’s nice to look back twelve months and take a look at the numbers.

For one of our SEO clients, here’s a quick snapshot of the increase in traffic:

Here is an overview of the increase in traffic year over year, for January 2012 – January 2013:

  • 72.05% increase in overall traffic
  • 72.11% increase in unique visitors

 

Jan 22, 2013

SEO Myths Debunked #2: Our Process is Secret – We Can’t Tell You What We Do. But Trust Us.

Customer Paradigm

I hope you found last week`s SEO Myth Debunked helpful.
This week`s SEO Myth debunked focuses on transparency.
R ead more below >>



SEO Myths Debunked #2:
Our Process is Secret – We Can`t Tell You What We Do.
But Trust Us.

The Myth:

“Our process is secret. We do stuff to help your site increase in rankings, but we can`t reveal what or how we do this. Just Trust Us.”

The Dodge:
“We have such a secret, successful process, that if we told you and word got out, our competitors would gain.”

The Facts:
If a search firm can`t tell you exactly what they are doing to influence your search rankings, then they are:
• Not doing any real work to your site
• Not doing anything offsite to build inbound links
• The tactics that they are using might be considered spammy and could get you blacklisted

There are no real “secrets” to search engine optimization. There`s strategy and tactics to help engage your target audience with relevant content, and make sure that your site is coded properly so that it won`t prevent search engines from indexing them properly.

However, SEO is something anyone who stays current with the latest industry research can tackle.

Most people are capable of installing tile on their kitchen floor. It`s not rocket science. However, if this is a skill they haven`t learned, it`s often a lot less frustrating (and the results are much better) when a trained professional takes care of the job.

A good search marketing firm knows that they are specialists and may have years of experience learning how to write content, analyze the right keywords and engage with successful link building campaigns.

A good search engine optimization firm will:
 Analyze your site for crawl errors that prevent search engines from indexing your site properly.
 Do keyword research to show the high-value keywords that can drive targeted traffic to your site.
 Do competitive analysis for your site and the sites of your competitors to see how your site compares, and what other people in your space are doing successfully.
 Add new content to your site (or help strategize and help you create new content for your site) that will keep search engines like Google understand that your site is a living, breathing site with well-written content added regularly.
 Monitor analytics, including the bounce rate on your site (how many people click through to your site from a search engine, and then “bounce” back to the search page, because they didn`t find what they were looking for).
 Reach out to relevant sites for inbound links in a responsible way.
 Help you engage your target audience through social media.
 Check in with you at least once a week (depending on budget) and review successes and strategy each month.

In addition, an above-board search engine optimization company will make sure that the content, keywords and link strategies are right for your company.

The Summary:
Someone who doesn`t share their process, and give you the ability to give input into the strategy and tactics for your site, should be considered suspect.

I hope you found this SEO Myth Debunked newsletter helpful.

Let me know if you`d like help with your Search Engine Marketing!

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400

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Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Jan 21, 2013

SEO Myths Debunked #1: We have an inside person at Google

Customer Paradigm

Search rankings really do matter. Showing up when a potential customer does a search means you have a chance to interact with them. Not showing up in the top ten means that a competitor gets this chance instead.

In many industries, a page one ranking for a quality, high volume keyword can translate into tens of thousands of dollars a month in business. But less than 0.05% of people go to the second page.

With the stakes so high, there are a lot of myths out there, peddled by people who aren`t always being honest.

I`ve heard from so many of our clients, friends and colleagues recently, who just don`t know what to believe when it comes to search engine optimization.

This next eLearning Series I`m going to devote to top SEO Myths Debunked, and how you can avoid bad SEO practices that not only will waste your money, but could also harm your search rankings.

This week, we`ll focus on the one of the most common SEO myths: the claim that an SEO company has a “special” relationship with Google and knows someone on the inside.

Read more below >>

SEO Myths Debunked #1:
We have an inside person at Google

The Myth:

“We have an inside person at Google that can help us get you to the #1 rank.”

“We have a `special` relationship directly with Google that will help you acheive top search rankings.”

The Dodge:
“He`d get in trouble if we told you his name, we have to keep this on the down-low.”

The Facts:
Google employs 36,118 people worldwide. With Motorola included, the total jumps to 53,546. It`s certainly possible that a search engine optimization person might know someone at the company. But that person might be a janitor, cook, data center expert or a receptionist.

The notion that one sole person out of Google`s 36,118 employees can just go in and tweak the main Google algorithm to favor one site over the other is just not based on factual evidence.

A Google employee would likely be fired on the spot if they even tried to manipulate search rankings.

Google is driven by numbers, testing and the end-user experience. Each year, Google tests more than 20,000 different small changes to its core algorithm. At any given time, there are between 50-150+ different versions of the Google core algorithm running, each testing different methods to be able to deliver the best search results possible for end users. Plus, Google uses your past search history, location, device and many other metrics to personalize your search results.

Automated Safeguards.
Even if someone at Google did manage to change a ranking, there are automated safeguards that bring things back into balance.

For example, Google knows when someone clicks a search result, goes to a page, and then quickly hits the `back` button in their browser (this is called a bounce). This means that the end user probably didn`t find what they were looking for. Too high of a bounce rate, and your search rankings drop automatically. The “inside” person at Google would have to manipulate this safeguard, too.

Very rarely, Google will take what is called a manual corrective action. This usually happens after a national newspaper like The New York Times does a big article exposing some company that has been able to game the system. JC Penny lost rankings, and Google later changed it`s algorithm to prevent abuse like this from happening again in the future.

The Summary:
Anyone pitching SEO that claims they know an inside person at Google who will help manipulate rankings for your company is lying.

I hope you found this SEO Myth Debunked newsletter helpful.

Let me know if you`d like help with your Search Engine Optimization efforts, done right and responsibly.

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400

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5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
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Jan 21, 2013

4 Tips to Get Your Website Ready for the Holidays: #4 – Offer Gift Certificates for Last Minute Purchasers

Customer Paradigm
 

I thought about joining the procrastination club, but I just didn`t get around to it this year….

On a serious note, many consumers put off holiday purchasing to the absolute last minute.

And that`s where gift cards can save the day – to the tune of $100 billion of gift cards this year (2012) in the United States. And 20% will go unused (a profit center).

Read more below >>

7 Tips to Get Your Website Ready for the Holidays:
Offer Gift Certificates for Last Minute Purchasers

Did you know that gift cards are the second-most given gift by consumers in the United States?

Gift cards are also the most-wanted gift by women (but not by men).

Why are they so popular? They shift the burden of having to select a gift that the recipient might not like. Instead, the person can buy whatever they want, and even pool two or three cards together to buy one item that`s even more expensive.

Why not just give cash?
A gift card creates a perception that you can get something for free.

Giving a gift card keeps up the perception that a gift is being given, because a gift card is restricted: you can only use it at a specific store.

Cash, on the other hand, can be used to buy gas, food or other “common,” non-luxury items. Outside of Mafia-related circles, giving cash is just not as socially acceptable.

Types of Gift Cards:

Physical Gift Cards (Credit Card Sized or Paper Based)
This is a gift card that has to be mailed or delivered to the end user. For less than a dollar, you can package a gift card in a nice envelope and use first class mail to send a card to a recipient.

I recommend offering overnight or second day options as well. Make sure that the checkout process lets people know how fast gift cards are turned around and shipped — this will make a big difference in people`s purchasing decisions.

If your site is based in a few major metropolitan areas, you can also offer same-day courier delivery via bicycle messenger, and allow people to order until 10 am on December 24.

Online Gift Card (one-time code)
An online gift card doesn`t need to be physically mailed, saving a tremendous amount of expense. But even better, the code is emailed to the recipient, allowing for instant access.

The end user then has a code that can only be used once, and gives them a specific dollar amount credit with the store.

If you want to offer Gift Cards this holiday season, now is the time to get your site set up, tested and ready. Don`t wait until the last minute (leave that to your customers instead).

I hope you enjoyed this email about gift cards. Let me know if we can help with search marketing or Web development this holiday season.

Talk to you soon!

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400

Connect Via Facebook >>
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We love referrals! Our Referral Promise >>


Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
 
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Jan 21, 2013

4 Tips to Get Your Website Ready for the Holidays: #3 – Check your SSL certificate and domain name for expiration date

Customer Paradigm
 

This week, we`ll focus on something you should check now, before you are scrambling and losing sales from a website that is down.

7 Tips to Get Your Website Ready for the Holidays:
Check SSL and Domain Name Expiration Dates

Before you get into the busy holiday season, you should check on the following:

1. Do know when your domain name expires?
If your domain name is set to expire in the next month or so, now is a good time to renew it. Even if it is set to auto-renew, it`s best to do this early. Why? Often it`s been a year or so since you last renewed it, and the payment method (such as a credit card) is no longer active or on file.

It`s very easy to check when your domain name expires. Simply go here>>

And from a search engine optimization standpoint, the longer you renew your domain name into the future (i.e. 5 years), the more you will gain “trust” from search engines like Google. Why? It`s a small signal, but registering your domain name into the future indicates to Google that you think your business or organization will be around for more than two more months (and paying a small fee for the domain name registration

2. Do you know when your SSL certificate expires?
It`s never a good sign when a customer is on an eCommerce site, goes to checkout, and receives the dreaded “This site is NOT secure” warning.

Kiss of death from a shopping experience. The customer is most likely to go away and buy from another similar site.

The top reason this happens is that the SSL (Secure Socket Layer) certificate has expired. SSL certificates are usually granted for one or two years, and then need to be renewed.

SSL is a type of encryption that uses public key / private key codes to scramble all of the information you type into a website before your credit card information, password, and other information are transmitted across the Web.

Often the process of renewing an SSL certificate means that you need to generate a new SSL key, and verify ownership of the domain with the certificate authority.

The process can take 5 minutes, but if for some reason the email address listed under the domain name registration isn`t valid (or someone else controls that email address), the process can take days to resolve.

How do you test this? Depending on the type of browser you are using, visit a secure page on the site. You can usually click on the lock icon in the browser to bring up a report; you may have to drill down into the report to see the Issued Date and Expires On date for the certificate.

Another common SSL error: Even if your SSL certificate hasn`t expired, customers on a secure site may receive a warning if some of the images, javascript or CSS on the page are referenced using non-secure links.

For example, if you had a page that is displaying a special upsell offer on the cart page (and the cart page is secure), make sure that the image source reference link uses the https (img src=”https”) instead of the http location.

I hope this was helpful… let us know if we can help check your domain name expiration date or SSL certificate date for you.

Talk to you soon!

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400

Connect Via Facebook >>
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We love referrals! Our Referral Promise >>


Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
 
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Jan 21, 2013

4 Tips to Get Your Website Ready for the Holidays: #2 – Payment Methods

Customer Paradigm
 

Did you know that 12% of eCommerce transactions in the US use PayPal? One of the key tips for making sure your website will perform properly for the upcoming holidays is making sure that you have all of the payment options installed that customers expect. Read more below >>

7 Tips to Get Your Website Ready for the Holidays:
Payment Methods

I`m sure your eCommerce site accepts credit cards. Visa, Mastercard and Amex are the top three.

But do you also accept PayPal? As well as PayPal Express Checkout? If not, you might be missing out on a big customer segment.

Standard Credit Card Checkout:
A user goes through the standard checkout process, and adds their shipping and billing address, as well as their credit card information into the secure form. Payment happens in the background, and is transparent to the end user.

PayPal:
PayPal: Standard PayPal transactions work when someone goes through your shopping cart, and at the end (after filling in their shipping information), they click on a button to pay via PayPal. The user is then taken to a PayPal login page, where the user can login with their email address and password. The user can then select payment options (such as paying via a bank account or a credit card). To confirm the order, the user is usually redirected back to the original site, and clicks to confirm that the order is valid.

PayPal Express Checkout:
Instead of giving the site all of your information (i.e. your email address, billing address, shipping address and payment information), they click on a link on the cart page to go to the PayPal Express Checkout link. Then, the user is taken to a PayPal login page, and PayPal then sends the required information over to the Website, so that the user doesn`t have to fill it out. PayPal Express Checkout requires a bit of additional integration and testing, but it makes it quick, fast and easy for a customer to part with their money and place an order.

Payment Options Not to Worry About:

– Google Checkout. The only reason to do this used to be that you were able to get a special icon next to your CPC advertisements. But hardly anyone is using Google Checkout these days, and it`s one more thing that can go wrong with your site.

– Pay By Check. Most customers are wary (and rightly so) about giving out their checking account information to a website. Again, unless your site is doing hundreds of orders a day, don`t worry about this.

– Bill Me Later. If your site has really high-dollar ticket items, this might be worthwhile to explore. But if your average order is $25, you probably don`t want to pay the finance charges for small ticket amounts.

– Foreign Credit Cards. If you do a lot of business in a specific country (i.e. Brazil or China), then go ahead and put in a payment method specific to that country. However, most people placing an order on an international site are happy to pay via Visa or MasterCard.

I hope this was helpful… Are you getting your site ready for the busy holiday season?

Talk to you soon!

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400

Connect Via Facebook >>
Connect Via Google+ >>
Connect Via Linked In >>
Connect Via Twitter >>

We love referrals! Our Referral Promise >>


Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
 
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Jan 21, 2013

4 Tips to Get Your Website Ready for the Holidays: # 1 – Site Load Speed (Follow Up)

Customer Paradigm
 

In a follow-up to the previous week`s Site Load Speed Test article, one company took us up on helping them speed up their site.

96% Website Speed Increase: 60 seconds –> 2.17 seconds.

Before, the site TVPartsOutlet.com took more than 60 seconds to load. (The test times out after 60 seconds, and the test shows that not all of the content of the home page was loaded.)

TV Parts Outlet - 60 second load time

We helped move TV Parts Outlet to a new hosting account on Nexcess – a web hosting provider based in Michigan.

The results speak for themself:

TV Parts Outlet - Fast Load Time

A couple of notes to help you understand how what this report means.

Slow Hosting Company.
The first report was run on Wed, Sep 12, 2012 at a data center in Dallas, Texas. There were 72 requests on the home page (each image, CSS file, javascript is it`s own request). After 60 seconds, the system had only downloaded 480 kb of data. You`ll notice that the mini-screenshot of the home page has a big black box on it where a piece of content did not load. On the older server, the site was slower than 96% of all tested websites. Again, the load test timed out after a full minute.

Faster Hosting Company.
The second report was run one day later on Thursday, Sep 13, 2012 from the same data center. There were 73 total requests — one more than the slower server (we assume that one request didn`t load). Simply moving over to a new, faster and more reliable hosting company allowed the site to load in 2.17 seconds. The total page size was 923.4 kb – almost double the amount of content that was downloaded from the slower server.

Yes, this is an extreme example — it`s not often we see a 96% increase in speed from simply moving a site from one hosting company to the next. (We didn`t do anything else to the overall site.)

Let us know if you`d like us to test out your site, or help install page caching to create quicker page load times.

Talk to you soon!

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400

Connect Via Facebook >>
Connect Via Google+ >>
Connect Via Linked In >>
Connect Via Twitter >>

We love referrals! Our Referral Promise >>

Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
 
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Jan 21, 2013

4 Tips to Get Your Website Ready for the Holidays: #1 – Site Load Speed

Customer Paradigm
 
USA Pro Challenge Bike Race in Boulder, Colorado

USA Pro Challenge Race in Boulder, Colorado, near Customer Paradigm`s office. Photo by Jeff Finkelstein.

 

For many in the US, Labor Day Weekend marks the end of the summer.

Students are back in school, and businesses are focused on the always critical fourth quarter.

This next eLearning series, 7 Tips to Get Your Website Ready for the Holidays, will help website owners and marketers plan now, before it`s too late.

Today`s tip – Site Load Speed – delves into the reasons your site might not be loading quickly (and why this matters for sales, customers and search engine optimization).

Read more below >>

7 Tips to Get Your Website Ready for the Holidays:
Site Load Speed

Is Your Website Fast Enough?

Can your server handle two or three times the traffic load that might be typical during the holiday season?

A slow website will cost you sales and search ranking position.

Why? Google`s research shows that people who have to wait several agonizingly long seconds for a website to load often abandon that site, and move on to another site.

A quick page load speed test will show how long your site takes to load.

Top optimized sites load in 1-2 seconds; 3-4 seconds is acceptable.

Customer Paradigm Page Loading Time
Speed test for the Customer Paradigm website – load time is less than 1 second.

Anything longer than 5-10 seconds will cause a precipitous drop in visitors staying on your site.

What goes into page load time?

1. Web server power.
If your site is hosted on the same shared server as 500+ other sites, you are sharing the power of the site with all of the other 500+ websites. Even if your site is well optimized for fast loading, a slow web server is just like that vintage Windows 95 computer gathering dust in a back closet. Yes, it will work, but it`s going to take a long, long time while the computer thinks and thinks…

2. Graphics, video and other “heavy” content.
Graphics and video don`t really weigh anything — they are just a bunch of 1s and 0s that are stored on a hard drive somewhere.

But just as it takes a long, long time for you to download that extra-high-resolution image that someone emailed to you, really large graphics that haven`t been optimized for web viewing “weigh” down the process of downloading a page.

Try not to save images at 100% quality in photoshop for the Web; 85% is more than sufficient for most users, and will shave countless seconds from your site.

Video is best hosted, stored and served by YouTube. You can use an embed code to have the video play on your site. YouTube has direct connections between their video servers and many of the major ISPs (such as Comcast), allowing their videos to load 3-4 times faster than if they had to be served through the Web.

3. Database queries.
If your site uses a content management system, chances are it`s using a programming language (such as PHP) and a database (such as mySQL) to organize and store the content. Each time a user comes to the home page of your website, for example, your content management system needs to make different database lookups to build the top menu, left menu, central content area, bottom navigation, and other specialized content areas on your site.

Loading just one page could mean you need 10-15 different database calls to generate all of the content. This can make your site a lot slower to load.

What can be done?

A. Page Caching.
There are several ways to create a static cached version of your site. Depending on what content management system you`re using (such as WordPress or Magento Commerce), you can use a caching system like Varnish that can take your page load times from 8-10 seconds, down to less than 1 second.

We use this on the Customer Paradigm site, and it dramatically speeds up page load times. Google sees short page load times and very few users abandoning the site, and rewards our site with high search rankings.

B. Resize images properly.
This is an easy thing to do, and can in many cases decrease your page load time by ten times or more!

C. Create a server load test.
You can simulate 500 users coming to your site in rapid succession to make sure your site can hold up to the load. This is something we can help assist you with, too.

D. Review how much you`re paying for your Web hosting.
If you are only paying $10.95 per month for a shared hosting account (where you might have 500 other websites on the same server), don`t expect to have the same type of performance that a dedicated server that costs $150 or $200 per month will give you.

A rule of thumb is that your web server often will cost 2-3% of your monthly sales revenue. If your site generates $10,000 in revenue (either business to business leads or business to consumer eCommerce sales), expect to pay $200 – $300 per month for a solid web server.

E. Upgrade your Web hosting — before the holiday rush
Upgrade now, before the holiday crunch, and your hosting company is backed up with requests from other websites that also need to improve their speed.

Let us know if you`d like us to test out your site, or help install page caching to create quick page load times.

Talk to you soon!

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400

Connect Via Facebook >>
Connect Via Google+ >>
Connect Via Linked In >>
Connect Via Twitter >>

We love referrals! Our Referral Promise >>


Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
 
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Jan 21, 2013

Top 7 SEO Mistakes to avoid in Magento: #7 – Not Using RDFa Microtagging

Customer Paradigm

You`ve heard of Web 2.0? That`s where sites like Facebook, Flicker and others use interactive Web applications to help people interact. Web 1.0 were the static HTML web pages that might have a form, but lack interactivity (although these static HTML pages still comprise a large percentage of the content on the Web).

Web 3.0 is known as the Semantic Web. To the end user, there`s nothing different when they visit a website. To the Web developer, it means using special tags inside the HTML code on a website to let other websites understand what is being described on the page. When most sites adopt an RDFa or microformatting on their websites, it will allow for much more powerful aggregation of content and more reliable search results.

We`ve developed a free Magento plugin for RDFa microtagging for Magento sites. Let me know if you`d like us to install it for you.

Also, feel free to check out some photos I took while whale watching in the San Juan islands last week. See photos here.

Magento SEO Mistake #7: Not using RDFa Microtagging

Most websites are designed to be used by humans. If done correctly, a search engine or eCommerce aggregator is often able to spider through a site and index the content. But some things that are really easy for humans, can be particularly difficult for machines to sort through.

For example, what is the price of the item? Who is the manufacturer? What type of product is this (i.e. category)? A human can identify these easily.

RDFa Tags: I`ve been part of a World Wide Web Consortium (W3C) working group that focuses on the Resource Description Framework. Essentially, this group has created standards that allow sites to adopt RDF in easy-to-use ways. As an aside, I was part of an email thread with Tim Berners-Lee, the inventor of the World Wide Web.

What`s RDFa? In a nutshell, you can place tags around specific content items (i.e. the price, the product name, manufacturer name), and when a search engine or eCommerce aggregator visits the site, they will be able to understand what all of the content means. Typical Product Grid on eCommerce Site: Here`s an example of a product grid, courtesy of the DiscountDecorating.com Website:

A human is able to easily figure out the price, the fact that the image reflects the product information and that the manufacturer is Blue Mountain. But each site is laid out very differently. Another website lists the product details in a similar fashion (same image), but is laid out differently: (this site is not RDFa tagged)

What`s an eCommerce Aggregator or Search Engine To Do? Sites that want to have their content searched and indexed by eCommerce Aggregators or search engines like Google, can use RDFa tags to identify key areas of content on the site.

Here`s the the product price, tagged appropriately (sometimes it`s tough to know what is the suggested retail price, discounted amount or sale price:

$18.09 per package

There`s a bit more to the RDFa tagging than this, but if you`re interested, we can help.


Want us to install this free Magento plugin for you (Plugin is free / we have to charge hourly for installation)? Let me know…

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.499.9318

Connect Via Facebook >>
Connect Via Linked In >>
Connect Via Twitter >>

We love referrals! Our Referral Promise >>

Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Jan 21, 2013

Top 7 SEO Mistakes to avoid in Magento: #6 – Duplicate Content Via Magento File Structure

Customer Paradigm
 

Search rankings often boil down to two main things: relevant content and inbound links. There`s other stuff that matters, too, including social media mentions, domain age, page load time, etc.

One thing that will hurt you is duplicate content. And by default, Magento doesn`t have great ways of identifying to Google that duplicate content is on your site.

Read more below to avoid this top Magento SEO mistake >>

Magento SEO Mistake #6: Duplicate Content Via Magento File Structure

Magento is set up so that you can have many different ways to link to a product. It`s up to you how you`d like your page structure to work, and often having category names and product names in the URL structure will lead to higher SEO values.

However, you`re put at risk of being penalized by Google and other search engines for duplicate content if you don`t address this properly.

For example, these are all valid links to the same page in a Magento eCommerce store front:

www.yourdomain.com/product.html
www.yourdomain.com/category1/product.html
www.yourdomain.com/catalog/product/view/id/1/
www.yourdomain.com/catalog/product/view/id/1/category/1/

In order to prevent Google from getting confused, and decreasing the search ranking of your site, you need to add a meta tag for these non-content pages that says to search engines, “Noindex, Nofollow.”

There are a few automated ways to do this, including some SEO plugin modules for Magento.


Let me know if you`d like me to take a quick look at your site to see if this is an issue for your Magento storefront…

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.499.9318

Connect Via Facebook >>
Connect Via Linked In >>
Connect Via Twitter >>

We love referrals! Our Referral Promise >>

Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
 
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Jan 21, 2013

Top 7 SEO Mistakes to avoid in Magento: #5 – Default Subdomains

Customer Paradigm
 

Many Magento sites are developed in a sub-domain (i.e. shop.yourdomain.com) during a testing phase, and then when it`s time to go live with the site, the store is just left in the subdomain… because it`s easier.

This is another top Magento eCommerce SEO mistake to avoid. Read more below >>

Magento SEO Mistake #5: Default Subdomains

We see a lot of sites every week. And one of the most common SEO mistakes are Magento storefront websites that use a subdomain.

For example, if you used the term, shop.yourdomain.com, the subdomain (shop) doesn`t confer any SEO-value from the URL string, or from other pages on the root domain. To Google and other search engines, this subdomain is treated as a completely separate entity.

For example:
www.shop.yourdomain.com/
www.blog.yourdomain.com/
www.yourdomain.com/

… are all treated as three different websites by Google. Relevant content, inbound links, social media shares… are all split across each and counted separately.

Instead, it`s better to use a structure like this:
www.yourdomain.com/ (main site, may include eCommerce)
www.yourdomain.com/blog/ (blog site)
www.yourdomain.com/shop/ (eCommerce site, if separate from other site)

We have found that moving a Magento store from the subdomain shop.yourdomain.com –> www.yourdomain.com/shop can help increase a store`s rankings considerably.


Let me know if you`d like me to help test this out for your site. We can often fix things like this very quickly… with dramatic results.

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.499.9318

Connect Via Facebook >>
Connect Via Linked In >>
Connect Via Twitter >>

We love referrals! Our Referral Promise >>

Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
 
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Jan 21, 2013

Top 7 SEO Mistakes to avoid in Magento: #4 – www vs. non-WWW domain structure

Customer Paradigm

Is your site set to use the www or the non-WWW version of your domain? This is a top SEO mistake to avoid with Magento, and is one of the most common mistakes we see (read more below).

If you`re not happy with your Cost-Per-Click marketing efforts or how you are performing in search rankings, let me know — let`s come up with a plan to help you move forward.

Magento SEO Mistake #4: www vs. non-WWW domain structure

Google and other search engines will often index your site two different ways: one with the www and another time with the non-WWW information.

If you haven`t set your preferred domain in Magento (as well as in Google Webmaster tools), you may be penalized for duplicate content. Or, inbound links from the non-www (more common with people linking from social media sites) may not be giving your main domain any real link juice, or inbound link results.

Another issue: if you have inbound links from Google CPC campaigns to the www domain, and your site`s navigation then changes to the non-www domain, you will often lose the tracking for Google`s conversion to purchase and Google Analytics.

In Magento, you can set this preference in the admin area under “Unsecure” and “Secure” Base URL, but you also should add a rewrite rule in your .htaccess file to handle the redirect / rewrite:

RewriteBase / RewriteCond %{THE_REQUEST} ^[A-Z]{3,9} /index.php HTTP/
RewriteRule ^index.php$ www.yourdomain.com/ [R=301,L]

Let me know if you`d like me to take a quick look at your site and see if this is preventing you from being ranked better by Google and other search engines.

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.499.9318

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Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Jan 21, 2013

Top 7 SEO Mistakes to avoid in Magento: #3 – Targeting the wrong keywords

Customer Paradigm
 

One of the biggest Magento eCommerce SEO mistakes is not targeting the correct keywords for your site.

People usually optimize for words that people don`t search for, or words that are way too broad and competitive and have no chance at ever ranking for. Read more below >>

If you`d like help knowing what keywords your site should be targeting, please let me know and I`m happy to run a no-charge report.

Magento SEO Mistake #3: Targeting the wrong keywords

Search engine optimization and marketing should not be a guessing game. It should be based on data and results.

Here`s the approach that we take when trying to decide what keywords your site should be optimized for:

• First, we take a look at your current site, Google Analytics information and conversion tracking information to see what keywords your site is currently well-ranked for.

• From the cost per click (CPC) data, we look at what words not only drive traffic to your site, but convert at a high rate.

• We then cast a wider net, and look at your competitor`s sites to see what they are trying to rank for. (We have a lot of tools that we use to generate keyword lists, including ones based on multi-word Keyword Density Analysis).

• We can then compile a keyword list, and look at:

– Search volume for the keywords (how many people are searching for this keyword term)

– Competitive score (how many other people are trying to rank for this keyword).

At this point, we then do the SEO Math to determine how much a top search result ranking is worth:

SEO Variables (Inputs):

Search Volume 100,000 searches per month for the keyword term
Average Order $100
Conversion Rate 2.5%

SEO Expected Results:

Search Volume # of
Visitors:
$ Sales per
month
Lifetime
Value
#1 42,000 $105,000 $288,750
#2 12,000 $30,000 $82,500
#3 7,000 $17,500 $48,125
#11 100 $250 $688

SEO Match Spreadsheet:

I`ve put together a spreadsheet that can help you do this SEO math, and it`s available for download from our site:

SEO Web-Based Calculator for B2C eCommerce Site>>

If you factor in lifetime customer value into the equation (how much money a single customer will spend with you through your organization), the numbers keep getting better.

For example, if you expect that each new customer will place 1.5 more orders during the next two years, your lifetime customer value of that search engine result jumps from $105,000 to $288,750 in expected sales from that monthly timeframe.

Keys to Figuring Out Metrics:
The key to figuring out these metrics is understanding:

  • How much are people actually searching for keywords that are important to you?
  • What is your conversion to purchase rate on your site?
  • What is your average order value?
  • What is your lifetime customer value ratio?
  • How do you rank for high-volume search terms in different search engines?
  • How much more money could you be making if you jump up in the search engines?

We`d love to help out with your SEO efforts… let me know if we can help you get started.

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.499.9318

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Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
 
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Jan 21, 2013

Top 7 SEO Mistakes to avoid in Magento: #2 Default title tags – set as Magento Commerce

Customer Paradigm
 

I hope you enjoyed last week`s article about robot.txt files. We helped find three instances for other clients that were preventing Google and other search engines from indexing their site.

For this week`s tip, we`ll make sure that the default title tags aren`t set improperly.

Let me know if you`d like assistance with your search marketing needs. We have an amazing, talented team who know how to make Magento commerce websites appear top in results in search engines.

Thanks!

Magento SEO Mistake #2: Not Changing Default Title Tag

By default, when you install Magento, the title tag is set as:

However, this doesn`t help you at all.

What Are Title Tags, and why do they matter?

When you search in Google, the search results on the next page each start with a blue underlined link.

Here`s an example:Google Search Results Example

What displays in this blue link is usually what is contained in the title tag of a web page. The keywords you placed in the search box are usually boldfaced in the search results.

So, just what is a title tag, and why does it matter for search engine positioning?

According to the World Wide Web Consortium, the Title tag was designed to help people “identify the contents of a document.” When people view individual web pages out of context (often via search), context-rich page titles help tell the visitor a summary of the page.

Instead of a title like “Introduction”, which doesn`t provide much contextual background, web designers should supply a title such as “Introduction to Medieval Bee-Keeping” instead.

Google and other search engines use these rich contextual clues as a way to hone its search results.

On a web page, the title tag is part of the HTML code. Here`s what the code looks like on Customer Paradigm`s site:

Most end users won`t see the title tag*. But if you remember back to my email tip about subject lines, the title tag is what a subject line is to an email campaign: It entices the end user to pay attention and open the page to read more.

Top Five Most Common Mistakes for Title Tags:

1. Untitled: When many of the popular programs create a new HTML page, it puts `Untitled` into the title tag. It`s up to the Web designer to change this… and since most users don`t see it, sometimes they forget to change it.

2. No Title Tag: Like the “Untitled” tag, another key mistake is simply leaving out the title tag. If you do a view source (Internet Explorer: View -> Source), and the title tag appears like:

… then you don`t have a title tag.

3. “About” Tag: Another common mistake for title tags is to have the title tag refer to a section of your website. But a title tag that reads, “About” doesn`t tell me much about what the company or website is “About.” Instead, have it read:

This is sure to get more keywords into the title tag, and if you`re searching for a company, you instantly know what they do.

4. No Company Name In Title Tag: We recommend putting your company name at the beginning of the title tag, so that people can quickly see your company`s name when they search.

5. Same Title Tag on Multiple Pages: You should have a unique title tag for each page of the site. Why? As each page is unique, you should have a title tag that describes it`s unique content.

Let me know if we can help better optimize your title tags for your site.

Thanks,

Jeff

Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.945.8273
fax 303.374.6104
toll free 888.772.0777
 
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Jan 21, 2013

Top 7 SEO Mistakes to avoid in Magento: #1 Robot.txt file – is this on?

Customer Paradigm

Our next eLearning series is geared to Magento eCommerce store owners. In it, we`re going to cover the Top 10 SEO Mistakes to Avoid with Magento.

Why? As I`m sure most of you know, it`s not enough to simply build a website and hope for sales. You need a strategy to drive traffic from search marketing.

We work in and around the Magento system every day, and this is a list of top mistakes to avoid.

We`d love to help out with your search marketing needs – please email me back if you`d like to discuss.

Enjoy!

Magento SEO Mistake #1: Robot.txt = NoFollow
If search engines can`t index your site, what`s a website worth?

By default, Magento often adds in a robot.txt file onto your site to prevent search engines from indexing your site. This is done so that when you are developing a site (and don`t have real prices or products), your site won`t show up in Google`s search results.

We`ve had several cases where this is set incorrectly in the Magento Admin after the site is launched. It`s a really minor thing, but to a search engine like Bing, Google or Yahoo, this file basically tells search engines to go away and not pay attention to your store.

For example, your settings are most likely setup incorrectly if your meta information on your site contains:

meta name=”robots” content=”*”

ormeta name=”robots” content=”NOINDEX,NOFOLLOW”

INSTEAD, it should read something more like this:

meta name=”robots” content=”INDEX,FOLLOW”

… so that search engines will continue to index your site.

To check or update your Magento store`s Robot settings you can go to your Magento Admin Panel, then to System -> Configuration. On the left side click on the Design tab and scroll down until you see the “Default Robots” setting. Make sure your live or production site is set to “INDEX, FOLLOW” while any of your development or testing sites are set to “NOINDEX, NOFOLLOW”.

 

Let me know if you`d like me to check on this for you for your site. It`s a common mistake, that often results in poor performance.

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.499.9318

Connect Via Facebook >>
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We love referrals! Our Referral Promise >>

Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Oct 22, 2012

Colorado – Entrepreneurial by Nature

We’re thrilled to be part of Colorado’s Entrepreneurial culture… that’s why we’re happy to display this logo on our site:

 

Entrepreneurial by Nature in Colorado

Entrepreneurial by Nature in Colorado

More info >>

Oct 11, 2012

7 Tips to Get Your Magento Website Ready for the Holidays: Payment Methods

Customer Paradigm

Did you know that 12% of eCommerce transactions in the US use PayPal? One of the key tips for making sure your website will perform properly for the upcoming holidays is making sure that you have all of the payment options installed that customers expect. Read more below >>

7 Tips to Get Your Website Ready for the Holidays:
Payment Methods

I’m sure your eCommerce site accepts credit cards. Visa, Mastercard and Amex are the top three.

But do you also accept PayPal? As well as PayPal Express Checkout? If not, you might be missing out on a big customer segment.

Standard Credit Card Checkout:

A user goes through the standard checkout process, and adds their shipping and billing address, as well as their credit card information into the secure form. Payment happens in the background, and is transparent to the end user.

PayPal:
PayPal: Standard PayPal transactions work when someone goes through your shopping cart, and at the end (after filling in their shipping information), they click on a button to pay via PayPal. The user is then taken to a PayPal login page, where the user can login with their email address and password. The user can then select payment options (such as paying via a bank account or a credit card). To confirm the order, the user is usually redirected back to the original site, and clicks to confirm that the order is valid.

PayPal Express Checkout:
Instead of giving the site all of your information (i.e. your email address, billing address, shipping address and payment information), they click on a link on the cart page to go to the PayPal Express Checkout link. Then, the user is taken to a PayPal login page, and PayPal then sends the required information over to the Website, so that the user doesn’t have to fill it out. PayPal Express Checkout requires a bit of additional integration and testing, but it makes it quick, fast and easy for a customer to part with their money and place an order.

Payment Options Not to Worry About:

– Google Checkout. The only reason to do this used to be that you were able to get a special icon next to your CPC advertisements. But hardly anyone is using Google Checkout these days, and it’s one more thing that can go wrong with your site.

– Pay By Check. Most customers are wary (and rightly so) about giving out their checking account information to a website. Again, unless your site is doing hundreds of orders a day, don’t worry about this.

– Bill Me Later. If your site has really high-dollar ticket items, this might be worthwhile to explore. But if your average order is $25, you probably don’t want to pay the finance charges for small ticket amounts.

– Foreign Credit Cards. If you do a lot of business in a specific country (i.e. Brazil or China), then go ahead and put in a payment method specific to that country. However, most people placing an order on an international site are happy to pay via Visa or MasterCard.

I hope this was helpful… Are you getting your site ready for the busy holiday season?

Talk to you soon!

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400


We love referrals! Our Referral Promise >>


 

Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Oct 8, 2012

CP Client AeriNOx Inc. – U.S. Based Selective Catalytic Reduction

Aerinox - NOx Reduction | Emissions Control | Industrial Processes

AeriNOx Inc.

When Boulder-based AeriNOx Inc. approached Customer Paradigm for help with SEO and internet advertising, it seemed like a perfect fit. AeriNOx is one of the first U.S.-based companies to install Selective Catalytic Reduction Systems for stationary diesel or natural gas engines used for industrial processes. Selective catalytic reduction reduces NOx emissions from industrial engines, helping protect the environment from dangerous greenhouse gases. This certainly fits in with our Boulder environmental sensibilities.

For years, the kind of cutting-edge industrial emission control technology which AeriNOx specializes in was only produced and installed by companies based in Europe, especially Germany. Europe has had more stringent industrial emissions requirements than the U.S. for many years. However, greater awareness of the impact of industrial emissions in the U.S. has led to more stringent emissions requirements for U.S. industries, and necessitated the kind of equipment and know-how that AeriNOx possesses. For more information visit AeriNOx-Inc.com.

For more information about how SEO and web-based advertising can grow your business, please visit us at CustomerParadigm.com/SEO.

Sep 18, 2012

Update on Site Load Speed – 96% Increase in Website Load Time

Customer Paradigm
888.772.0777
303.473.4400

A quick follow up on last week’s Godaddy DNS server incident: according to an article in the New York Times, Godaddy claims the outage occured due to an internal network error (and not a hack or attack). Godaddy hosts five million websites and manages 53 million domain names.

And in a follow-up to the previous week’s Site Load Speed Test article, one company took us up on helping them speed up their site.

96% Website Speed Increase: 60 seconds –> 2.17 seconds.

Before, the site TVPartsOutlet.com took more than 60 seconds to load. (The test times out after 60 seconds, and the test shows that not all of the content of the home page was loaded.)

TV Parts Outlet - 60 second load time

We helped move TV Parts Outlet to a new hosting account on Nexcess – a web hosting provider based in Michigan.

The results speak for themself:

TV Parts Outlet - Fast Load Time

A couple of notes to help you understand how what this report means.

Slow Hosting Company.
The first report was run on Wed, Sep 12, 2012 at a data center in Dallas, Texas. There were 72 requests on the home page (each image, CSS file, javascript is it’s own request). After 60 seconds, the system had only downloaded 480 kb of data. You’ll notice that the mini-screenshot of the home page has a big black box on it where a piece of content did not load. On the older server, the site was slower than 96% of all tested websites. Again, the load test timed out after a full minute.

Faster Hosting Company.
The second report was run one day later on Thursday, Sep 13, 2012 from the same data center. There were 73 total requests — one more than the slower server (we assume that one request didn’t load). Simply moving over to a new, faster and more reliable hosting company allowed the site to load in 2.17 seconds. The total page size was 923.4 kb – almost double the amount of content that was downloaded from the slower server.

Yes, this is an extreme example — it’s not often we see a 96% increase in speed from simply moving a site from one hosting company to the next. (We didn’t do anything else to the overall site.)

Let us know if you`d like us to test out your site, or help install page caching to create quicker page load times.

Talk to you soon!

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400

Connect Via Facebook >>
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We love referrals! Our Referral Promise >>

Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.473.4400
fax 303.374.6104
toll free 888.772.0777
 
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce
Sep 10, 2012

Godaddy DNS Servers Attacked – Millions of Websites Down

September 10, 2012.  If you are wondering why many of the sites you want to visit seem down today, it may be due to a widespread attack on Godaddy’s DNS servers. 

Godaddy is one of the largest domain name registrars in the world, and hosts millions of websites for businesses and organizations.

I’ll try to explain how DNS works, and how your site might be affected, even if your site isn’t hosted with Godaddy.  This is a fairly critical piece of national infrastructure that today failed due to an attack by hackers.

………………………….
Godaddy’s DNS Outage Affects Millions of Websites.
………………………….

Basically, attackers today successfully hacked Godaddy’s DNS (Domain Name Server) system.  

In a nutshell, if you type in a domain name (i.e. www.CustomerParadigm.com), the DNS system translates the domain name into a series of numbers (in our case, 66.228.48.209) called an IP address.  Your computer uses this IP address to actually make the connection to a website.

For sites you visit a lot (such as Facebook, CNN.com and others), your computer will “cache” or save the IP addresses, so that your computer, iPhone, iPad or other device doesn’t have to go and look up the IP address each and every time.  

Caching can take place on your computer, at your router (such as a wi-fi hub) or even at the level of your ISP (Internet Service Provider), such as Comcast.  

That’s why a website that you visit a lot will load right away (because you have the IP address cached), but a site that you don’t visit often requires a DNS lookup, and is failing.  

Your site might load for you (because you theoretically visit it a lot), but it might not load for your customers.  We have disabled all of our inbound advertising until this is resolved.

………………………….
What can be affected by DNS outages:
………………………….

1. eCommerce sites can’t take orders.
2. email might not get through.
3. People can’t visit your website.
4. Online appointment scheduling systems may not work.
5. Doctors might not be able to view xray, MRI and other medical information.  This actually happened to one of our hospital clients many years ago when a DNS server went down, and doctors were scrubbed in but not able to perform surgery.


………………………….
What You Can Do:
………………………….
Right now, not much.  Millions of people are affected, and we unfortunately need to wait until Godaddy is back up and running.  

One thing you can do is take to the social media to let your customers know this is a major outage and not your company’s fault.  We’ve posted on Facebook, Google+, LinkedIn and Twitter to let people know; we’re also emailing everyone, too (although it might not get through to everyone).


………………………….
More Information How DNS lookups work:
………………………….

1. You type in a website address, such as www.CustomerParadigm.com
2a. If you’ve visted this site before, your computer knows the IP address (it’s saved it in its cache).  In this case you go right to the site.
2b. If you haven’t visited the site before (or it’s been more than a few days), you computer sends a query out to find the right IP address to help you connect to the website.
3. The first part of the query finds the domain name servers (DNS) that are associated with your domain name.  A domain name server (DNS) might be something like ns1.i6cp.net or ns64.domaincontrol.com.
4. After finding the correct name server, your computer asks the proper domain name server (DNS) what the IP address should be for the site you’re trying to visit.  (These name servers are the one affected by Godaddy’s outage.)  
5. The name server responds with an IP address, such as 66.228.48.209.
6. Your computer, iPad, iPhone or other device is then connected automatically.

Technically, this is the exchange:

QUESTION SECTION:
customerparadigm.com. IN A

(This is your computer asking for Customer Paradigm’s A record or IP address.)


AUTHORITY SECTION:
customerparadigm.com. 3600 IN NS ns64.domaincontrol.com.
customerparadigm.com. 3600 IN NS ns63.domaincontrol.com.

(This is where your computer finds the domain name server for the domain.)

ADDITIONAL SECTION:
ns63.domaincontrol.com. 28745 IN A 216.69.185.42
ns64.domaincontrol.com. 28745 IN A 208.109.255.42

(This is where your computer finds the IP address for the domain name servers in question.)


ANSWER SECTION:
customerparadigm.com. 3600 IN A 66.228.48.209

(Finally, the IP address for the website is resolved.)


Query time: 64 msec
(In this case, the entire lookup process took 0.064 seconds – 6/1,000 of a second – to complete.  Some Olympic events have been won in about 1/1,000 second.)



………………………….
Is mail affected by the outage?
………………………….

Yes.  email uses what are called MX (Mail Exchange) records to route mail properly.  During this downtime, email may not get through (or may be significantly delayed).


………………………….
How the domain registration process works.
………………………….

When someone registers a domain name, you have to go to a site like Network Solutions or Godaddy.com.  Godaddy cut the price of a domain name registration from $35 to less than $8; millions of people became customers.  You might know Godaddy from their SuperBowl ads featuring race car drivers.

In December of 2009, there were over 192 million domain names registered.  As of July 2012, the .com top-level-domain has had more regisrations than all of the others (.org, .net, .biz) combined.

During the registration process, a person searches for the domain name that will be the address for their business or organization.  After giving their credit card information, the user usually has a couple of options:

- Park the domain.  You’re not going to do anything with this; just keep the name on file for now, and show a generic page when someone visits the site.  Not a huge deal if the site doesn’t load today.

- Use Default Hosting Name servers.  If you are also going to host your website at a place like Godaddy, you just need to let them know, and they will take care of all of the technical details for how to point your domain name to the proper location.  This is one of the things that is failing.

- Use Total DNS Control Name servers. You might want to host the site with Godaddy, or might want to host at another web hosting company, such as Michigan-based Nexcess.net for an eCommerce Magento site.  In this case, you use Godaddy’s DNS servers, but you are able to specify the individual records that tell a user where to go when they type in something like www.CustomerParadigm.com.  Because of the Godaddy DNS outage, many servers are not returning valid results.

- Use Alternative DNS servers.  You can specify a different set of DNS servers, such as ns1.i6cp.net.  Before the web hosting and domain name registration space matured, we often routed website DNS lookups through some of Customer Paradigm’s DNS servers.  The reason we moved away from this, was because Godaddy’s DNS servers have been (at least for the last few years) very reliable.  More reliable than anything a small company could provide.  However, even if you are using alternative DNS servers, the record of the DNS server is still hosted at Godaddy, meaning it could fail.


What Should You Do?
Unfortunately, there’s not that much that can be done right now.  As of writing this, Godaddy’s website remains down.  Which means that you can’t switch to alternative domain name servers.  Frustrating :(

Thanks,

– Jeff

Jul 24, 2012

Internet Marketing Trend: Re-Marketing

Customer Paradigm eLearning Series

Customer Paradigm
“>

Imagine this: someone visits your website. They`re interested in what you offer. But they get distracted by that text / email / phone call / person calling out from the next office. They didn`t mean to leave your website, but… now they`re gone, probably never to return.

Now imagine this: the next time that specific person visits other websites, such as the New York Times, Fox News, USA Today, Boston Globe, LA Times and many, many more, you can have a big display ad show up on the site to “re-market” to the person, and get them to come back.

This concept is called re-marketing. I first saw a demonstration of this about four years ago. But at the time, it was really expensive – several thousand dollars a month just to get started. That`s a show stopper for most small organizations, especially when you want to test something before you make a big investment. I certainly said no, even though they spoke about a strong ROI.

Internet Marketing Trend: Re-Marketing

Here`s how it works:
1. You tell Google how you wish to re-market. You can re-market to someone who has visited a page on your website. You can select options that include the ability to have your re-marketing ads run on specific sites (such as USA Today), or on types of Websites (such as technology or home and garden). You use a system to build an interactive display ad, and then choose a maximum price that you want to pay if someone clicks on your ad.

2. When someone visits your website, a small line of code tells Google to re-market to that person if they visit selected sites in the content network.

3. When that person goes to another website in Google`s content network, your ad shows up on the page. You gain a valuable advertising impression, and create trust and confidence. After all, you`re organization is advertising on a major Website like USA Today.

4. You pay only when someone clicks on your ad and visits your website. This happens in a real-time auction.

5. The person is now back on your website — and hopefully will make a purchase, subscribe to your newsletter or fill out a contact form.

Here`s Why It Works:
Imagine you are a store owner. On average, it takes 6-12 interactions before someone goes from a browser to a buyer. Many people walk into the store, take a look around, and might come back a few weeks later.

Re-marketing allows you to create additional touch-points, and make the end customer feel more comfortable with you as a trusted business or organization.

To the person, your business or organization stands out: you`re advertising on really big, successful Websites across the Internet. Sites they just normally visit when they want news and information. And then your re-marketing ad pops up. “Wow,” they think. And then click through to your site or pick up the phone and call.

If you`re like me, you spent a lot of time and energy to get them to come to your site. You might be using Cost Per Click advertising (with rates between $0.50 – $12.00 and more per click), or email campaigns, direct mail, social media, radio advertising, TV and print.

Re-marketing allows you to place ads for your product, service or organization as they wander around the Web. If you saw Minority Report, this is what they did using retina scans in the offline world. We`re not there yet in the offline world, but online, we`re getting pretty close.

The Numbers:
In some case studies, re-marketing has helped decrease the cost per conversion by 40%. If you haven`t tested re-marketing yet, it`s worth a look.

Let me know if you`d like us to help you set up a re-marketing campaign for your Website. Our Certified Google Adwords team is here to help…

Thanks,

Jeff FinkelsteinFounder, Customer Paradigm
Jeff Finkelstein
Founder, Customer Paradigm

303.473.4400


We love referrals! Our Referral Promise >>


 

Customer Paradigm
5353 Manhattan Circle, Suite 103
Boulder, Colorado 80303
Visit our Website
direct 303.499.9318
fax 303.374.6104
toll free 888.772.0777
Web & Print Design • Programming • Email Newsletters • Search Engine Marketing • eCommerce