This review for a custom Magento Enterprise reporting project just came through to us:
“Amazing job guys, best contract Magento programming I’ve ever had. Customer service was awesome and the communication was perfect. Thank you!”
We’re here to help!
March 21, 2010
eLearning Series by Jeff Finkelstein Many eCommerce websites are losing out on 12% or more by not accepting PayPal on their website. eCommerce Tip #8: Take PayPal Make It Easy to Purchase With PayPal Did you know that PayPal handles 12% of the eCommerce…March 21, 2010
eLearning Series by Jeff Finkelstein In the wake of unspeakable tragedy in Haiti, today's eCommerce tip focuses on secure online donations - and the pros and cons of the different mediums. I encourage you to give if you're able. eCommerce Tip #7: Online Donations Best…March 21, 2010
eLearning Series by Jeff Finkelstein Today's eCommerce tip focuses on doing the math for people. For most people, a 10% discount doesn't mean anything until you translate it into actual numbers. With over 10 years of testing, I'll discuss the best ways to display prices…March 21, 2010
eLearning Series by Jeff Finkelstein Today's tip - displaying recently viewed items - can help people better navigate your site and increase sales. eCommerce Tip #5: Recently Viewed Items I Can't Figure Out How To Get Back To That Product! If you're like me, you've…March 21, 2010
eLearning Series by Jeff Finkelstein For eCommerce websites, a new technology called RDFa tagging can help people find your products quickly and easily. Some of the sites we've tagged with RDFa informatoin have seen dramatic increases in sales. eCommerce Tip #4: RDFa Tagging Most websites…March 21, 2010
eLearning Series by Jeff Finkelstein One of the key elements on an eCommerce site is a perpetual shopping cart that allows you to see what's in your cart, without having to click to go to another page. It's a small detail, but a recent study…March 21, 2010
eLearning Series by Jeff Finkelstein When I want to make a purchase on a website, I want the checkout process to be as quick as possible. I don't want to have to create an account, go through six slow pages before I can enter in…March 21, 2010
eLearning Series by Jeff Finkelstein Our next eLearning Series will focus on top tips for eCommerce sites. But even if your website doesn't sell a product, many of these tips still apply. eCommerce Tips: How Fast Does Your Site Load? More than a few seconds, and…March 21, 2005
eLearning Series by Jeff Finkelstein It's with a heavy heart this week that we at Customer Paradigm mourn the passing of a wonderful client, Carol Susan Roth. After a long battle with brain cancer, she passed away earlier this week. She was my wife's literary…March 21, 2005
eLearning Series by Jeff Finkelstein As a follow-up to tip #1, How Fast Does Your Site Load? we recently upgraded the DiscountDecorating.com site to a newer and faster server. (The older server couldn't handle the 575,000 pages per day of traffic and was slowing down…
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I did a training for the Customer Paradigm team here at the office yesterday, and wanted to post the videos:
FYI, this is a really amazing article about A/B split testing.
Magento has built-in functionality for using Google’s Website Optimizer to do A/B split tests automatically (it uses javascript to show a different category header for one person vs. the next, and then tracks which one is most effective).
The A/B Test: Inside the Technology That’s Changing the Rules of Business
http://www.wired.com/wiredenterprise/2012/04/ff_abtesting
Thanks,
Jeff
I saw this really amazing new stylus posted that looks incredible. My wife is learning to illustrate, and I think this would be perfect for her:
So... I went to the site, and it looks great!
Unfortunately, it's now up to me to think about when it's going to be available and ready.
What would have saved it? A mini-form where I could submit my email address, and they can let me know when it's ready to be ordered.
(Or, an order form where I can place an order.)
Yes, I added it to my Pinterest page.
But this site isn't thinking about the end customer (me) who is really busy and can't be bothered to remember to try to come back in May to order it.
Just my $0.02...
-- Jeff
The dad of one of our lead Magento Developers here at Customer Paradigm found this article about why he doesn’t fear losing his job to overseas talent, and it’s a great article: http://blog.jpl-consulting.com/2011/12/why-i-will-never-feel-threatened-by-programmers-in-india/ When I first started our company, I was lured into using inexpensive overseas programmers to handle building websites, etc. What I found by hiring an all US-based team of programmers for Magento Development and php programming was that: – The code the US programmers wrote is a lot better – The programmers here in the office were at least 5 to 10 times more efficient – Turnaround times were are lot faster – Customers like being able to talk to a real programmer – Project management costs and frustrations are way down / reduced by 2 to 4 times – There’s a huge premium for having programmers sit together in an office and tackle problems efficiently. Today, we have two of our top programmers traveling to visit one of our clients in San Francisco, CA – a short 2 hour flight from here. Thanks, Alan’s Dad!
Yesterday, Discount Decorating went live with a new home page layout design that is intended to increase usability of the site and increase shopping. The new look was designed by Gillian to simplify the page, and direct users to the parts of the site that will be highlighted each week or month. 
Think about how much time you spend on Facebook. New research from a Nielsen study released today concluded that Americans spent a total of 53.5 billion minutes on Facebook in May 2011 – more than any other website – as part of the firm’s “State of the Media” quarterly report on social networking. Here’s an excerpt from the article in the San Francisco Chronicle:
…Yahoo was second with 17.2 billion minutes in May, with Google third at 12.5 billion minutes. With Americans now spending one-quarter of their overall Internet time on social networks and blogs, Nielsen said the results show “how powerful this influence is on consumer behavior, both online and off.” “Whether it’s a brand icon inviting consumers to connect with a company on LinkedIn, a news ticker promoting an anchor’s Twitter handle or an advertisement asking a consumer to ‘Like’ a product on Facebook, people are constantly being driven to social media,” the study said. Read more here.
If you’re a business or run an eCommerce site, how are you capturing the attention of all these social media users?
When I had a sewer line issue at our home in Boulder, Colorado, I called Shannon from Aspen Creek HVAC (we built a website in an afternoon for them). She referred me to McAdams Plumbing. A really nice company, very affordable plumber serving Boulder, Colorado. I highly recommend them!
Our very own Pete can tell ya:
“Many people seem to think that SEO is some sort of trick to snag traffic from Google and competitors. I see SEO as a good flyer posted in the right place. If you were to advertise diapers in a college dorm room, it is far less effective than at a parenting seminar. SEO is the process by which we take your message, why you do what you do, and how well you do it, and post that message in the right place. The new buzz word in online marketing seems to be CRO, or Conversion Rate Optimization. A strong marketing plan, with a focused message will send the right traffic to a site and increase conversions. If I want you to buy diapers, I had better have a damn good sell; AND not put the sell on your favorite sports blog. Respect the mind of the buyer.” – Pete Wise, SEO / CRO Analyst, Customer Paradigm
Always remember to work on the upgrade on a test space so you don’t have to rebuild your site from scratch.
Want to add new functionality and features to your Magento Community eCommerce store but you’re not a Magento programmer? Upgrade to 1.6 to increase usability and conversions. We can help! Call Customer Paradigm’s team of Magento Developers located in Boulder, Colorado at 303.473.4400 or visit here: http://www.customerparadigm.com/index/620/Magento-Developer.php
The default install of Magento 1.6 Community Edition can be morphed into a different interactive animal with extensions and plugins that provide additional functionality and features. These are the Magento Extensions we recommend to enhance the user experience of your Magento eCommerce site. 1. One Step Checkout: this plugin is essential for eCommerce sites because it makes the checkout process so much easier by taking the processes from 6 steps to 1. Yep. When it comes to eCommerce sites, the #1 rule is to make it easy for your customers to buy from you. No plugin can do this better. It reduces abandoned cart rates and increases sales, substantially. 2. Configurable Checkout: for when you need to optimize the checkout process even more. Ever find that the checkout process still has superfluous options that don’t flow with what you really need from your customers? The Configurable Checkout extension for Magento allows you to disable the steps and fields that you don’t need for sections like shipping method, shipping information, payment information, and billing information (except for email, first name and last name). It also allows you to use the Billing address at the shipping address. 3. Daily Deals: This extension allows your customers to buy now (!) by offering Limited Time Deals displayed in a fully customizable flash countdown. You can run as many deals as you want simultaneously, choose a main deal, view active and past deals, and schedule the deals in advance. Deals can be set for any number of hours, minutes or days. The deals with with all product types, so it doesn’t matter if you’ve got simple, configurable, bundle, grouped, virtual and/or downloadable. There is even the option to disable the product when a deal ends or the product quantity reaches zero. 4. Refer A Friend: Want to have peeps tell their peeps about your site or products? This plugin makes it easy to do that by placing this into a left or right column, CMS pages or static blocks. The Tell a Friend email that is sent out is fully customizable. 5. AJAX Cart Pro: make adding and removing items from your cart much easier and increase conversions. With this extension, customers can pile things into their cart effortlessly without going to the checkout page. Items are added on the AJAX popup screen which allows users to continue shopping without waiting for the page to refresh. 6. Store Locator: Show off all your retail store locations with this simple plugin. The admin area allows you to set up locations to display on a Google map. Users can search by address and radius to find retail locations in their area. 7. Pickup at Event / Multiple Flatrates: Add flexible shipping options or multiple filtrates for your customers. This Extension offers two big things: 1.) You can list up to 10 different events for your customers to select from which include date and location, or, 2.) the multiple filtrates option will list up to 10 different filtrates let a set fee to be set for standard and expedited shipping options. Min/Max purchase limits can be set for each option as well. Looking to add additional functionality and features to your Magento Community 1.6 site to increase usability and conversions? We can help! Call Customer Paradigm’s team of Magento Developers located in Boulder, Colorado at 303.473.4400 or visit here: http://www.customerparadigm.com/index/620/Magento-Developer.php We also consult and support Magento eCommerce owners and site managers who have questions about the system. Call us and set up a time to talk to one of our Magento professionals and get your questions answered.
Seth Godin wrote just last week how important fonts are to the process web design and user experience. Ever wondered if all that san serif simplicity was really what would make your site stand out? Now, you can test out serifs – and other fun fonts – and see how they look. Font Fonter allows you to enter in your URL and play with a font selection to see in real-time how different (for better or worse!) your site looks like in an array of font styles. Fonts are a simple way to change the look of your site, and Font Fonter makes it easy way to see what your site would look like in a new font without changing the code just yet.
Jesse and Ryan worked on this layout to create a contemporary layout that is visually yummy for this online clothing retailer of great name brands. Nothing makes a girl wanna go shopping more than a lot of sweet pictures of designer things…
Last Summer, the Brooklyn Autism Center needed a new site designed for their annual donation drive in which the students would walk across the Brooklyn Bridge to celebrate the reaching of their goal. An email template was also designed directing the recipients to this page, and was sent through the client’s own email client using their very curated lists. A follow-up email was also sent as a reminder. This campaign is a testament to the beauty of a great email list. Within weeks they had reached their initial goal of $50k and bumped the donation goal up to $95k, which was then soon surpassed. Talk about a sweet success. There’s nothing like exceeding expectations. The microsite was designed to feature
The landing page was simple and effective in design and showed the kids lined up along the Brooklyn Bridge holding signs with increasing dollar amounts with the skyline at the end of the bridge:
The donation form was thorough and allowed users to select if / how they wanted their names to display on the scrolling Marquee. This allowed donors to donate in the name of someone else:
For this year’s campaign, we’re updating the page with new copy, a new video, and be designing new email templates. We can’t wait to see how well they do this year!
Are you on Twitter? If yes, follow us @custparadigm. We’re tweeting about the latest sites we’ve launched, re-tweeting Magento news and tips worth an RT, and sharing notes from our own knowledge base of Magento eCommerce platfrom, WordPress, email marketing and 9 years of online marketing successes. Our feed wouldn’t be complete without OH’ing the PC things Ben says and posting the videos of our own Thaddeus Lamar Barber as he waxes athsmatic on all things pure geek. Today we got a sweet tweet that made us blush from our friends at the couture bag company, Hung On U:
I think I’m going to put that on the fridge…
After a long journey of getting this site together, we have finally launched the new Up With People site (we had worked on their other site, full of customizations, before this one). The new site uses a modified Boldy theme and is loaded with the goodness of WordPress development and its incredible plugins:
Since UWP is full of sing-a-long memories and has a significant collection of music, performance videos from around the globe, and their own global tour, we needed the site to accomodate the sampling of tracks, easy video viewing, and – of course – ticket sales. We used the GigPress plugin to manage their individual tour stops which allows them to set up an event and all of it’s information and link it to a post for that event. The GigPress info displays in the post where they paste in the short code:
The new wordpress menus manager was perfect for handling all of the various menu options per page, and make changing these menus a breeze. The client wanted a site they could update and manage on their own, and everything about this site accounts for that.
Colorado AAMCO dealers have teamed up (with the help Customer Paradigm’s custom web-design services) to launch a new website, www.aamcocolorado.com. With 20 locations along the Front Range, AAMCO Colorado strives to provide the best auto repair and transmission repair in Denver, Colorado Springs, Aurora, and more. Customer Paradigm built aamcocolorado.com using a custom web design on a Word Press platform. The site was launched on June 1st, 2011.
“Once you’ve launched a site, the most important thing to do is be ready and poised to completely change it. Reacting very quickly to real-world feedback can turn unseen problem areas into strengths.” ~ Ryan Carson
Your site is an ever evolving technical organism that needs to keep up with the changing tides of the internets, which is just in its adolescence. Emerging technologies and new ways of interacting online are shaping user experience at a rapid pace. While we’re all trying to keep up, your site will need to keep up too. Magento eCommerce and WordPress platforms make those changes and shifts easy with their amazing admins and CMS systems. Shifts happen. Sometimes what you think you need when you launch isn’t always what you need post-launch when you see how users are really using your site. These discoveries are inevitable and recommended since your site is for your clients, customers, audience. Their feedback is valuable information that can help shape your brand’s user experience. Change is inevitable, and when it comes to advancements online, it’s all good. Faster, stronger, more secure and beautiful platforms are developed everyday to make your site perform better – Not always only for your users, but also for YOU. Want to take your eCommerce to the next level? Move to Magento. Need a less cumbersome CMS solution for your site? WordPress will blow you away. Customer Paradigm was named after the inherent value of providing a customer centric experience so that interactions lead to acquisition and retention. Because when your clients feel good about your brand at each interaction, that builds a relationship that supports your bottom line.
Magento is the biggest buzzword in our office lately, as more and more of our clients and future clients want this amazing ecommerce solution for their online businesses. (We’re even finding ways to use Magento in other ways, as over heard in the office yesterday: “I think we’ve found a way for it to print money!” But that’s hush-hush. More on that later.) All ecommerce sites are not created equal, so how do you know a Magento site when you see one? This article outlines some tell-tale signs, including: 1. The top links: the magento platform has main user account links at the top of the pages: My Account | My Wishlist | My Cart | Checkout | Log In 2. The customer login page has login for registered customers on the right of the page, and new logins on the left. 3. The Magento Downloader page located in the root – /downloader/ – makes it pretty clear what platform the site is on
4. Type in the site to Builtwith.com to see the full technology profile. Read more from commerce webdesign: http://www.e-commercewebdesign.co.uk/blog/magento/5-ways-to-identify-a-magento-site.php. As Magento Developers we really dig our gig. There’s so much that the magento platform can do for online businesses, and we love making that happen. Need Magento programming, or know someone who does? Visit customerparadigm.com.
For those of you who are attending the Startup Junkie Underground presentation tonight: http://www.davinciinstitute.com/events/540/startup-junkie-underground–monday-july-25-2011, Gillian Owen, Customer Paradigm’s Email Marketing Specialist will be presenting, “7 Critical Strategies for Effective Email.” We’ve posted a copy of the powerpoint here:
In this era of hacking attacks, phishing and more, you should *always* protect yourself with a strong password.
In this “must see” video, our expert tells you why:
Need aMagento Developer? We can help. 303.473.4400
Ever need a way to send that very important email, but make sure it’s not sent until later in the day? I didn’t realize that Outlook had this feature, but here’s a way to schedule a way to send a very important email later: Here’s a very important email that I might want to send to someone… but not until 5:00 pm:
To tell Outlook when you want to send this email in the future, click on “Options” and select “Do not deliver before” and choose the date and time you want it sent.
Here’s a closer view of this screen:
I hope you found this useful!